Frequently Asked Questions

What you need to know about plan'd:

F.A.Q. #1

How does your 'Safety System' actually work?

Our system helps you to manage and minimize your risk of COVID-19 exposure from your social interactions. Then, keep your COVID-19 Risk Rating up-to-date by scheduling your social interactions & securely sharing your testing results, and you can evaluate your friends'

COVID-19 Risk Ratings before meeting

(in-person) to keep each other safe.

F.A.Q. #2

How is an app supposed to help keep me safe?

It's up to you and the people you're interacting with to keep each other safe. All we do is provide a safe space to standardize and share the information you need to make informed decisions about your health.

F.A.Q. #3

If a vaccine will be ready soon, why should I start using this now?

In the U.S. alone, over 50,000 people have died from COVID-19 in the past month. As the first vaccines become available over the next few months, many more people will die or suffer permanent damage unless we do something now. By using plan'd (even within communities of healthy individuals), you can help stop opportunities to spread the virus before they happen.

F.A.Q. #4

What happens to the personal information that's shared in the app?

Nothing. We pledge to never sell or share any of your data. This includes any of your identifiable personal information, COVID-19 test results, or scheduled events between friends. Your data is safe with us!

F.A.Q. #5

How do I upgrade to the Green (safest) COVID-19 Risk Rating?

Get tested for COVID-19, and be sure to follow our safety guidelines to make sure that you haven't been involved in any interactions with potential COVID-19 exposure in the last 3 days. Then, click the heart button and Confirm A Test to securely enter your test results in the app (no extra information needed). 

F.A.Q. #6

Why did my COVID-19 Risk Rating change? I didn't do anything.

You can use this system to manage and minimize your risk of COVID-19 exposure from your social interactions. You can keep your COVID-19 Risk Rating up-to-date and see the COVID-19 Risk Ratings of other users to make sure the people you're in contact with are taking adequate COVID-19 safety measures to keep each other safe.

2020 Common Cooperative Co.